Privacy Policy - GoPass Events Management

Last updated: August 13, 2025

At GoPass Events Management, we understand how important your privacy is. This policy explains in clear terms what personal information we collect, how we use it, why we may share it, and what rights you have. We are committed to protecting your data and complying with applicable laws, including the General Data Protection Regulation (GDPR).

1. Who we are

GoPass is an online platform that allows you to:

• Purchase and manage tickets for events (concerts, festivals, conferences, etc.)
• Participate in secure online voting for contests or elections

Our official website: https://gopasseventsmanagements.com
For questions about this policy, contact us at support@gopasseventsmanagements.com .

2. Information We Collect and Why

We only collect the information we truly need to operate our service and improve your experience.

a) Information you provide directly:

• Your full name
• Your email address
• Your phone number (if required)
• Your payment information (processed securely by our payment providers)
• Details about your event registration or voting participation (e.g., ticket choice, vote selection)

b) Information collected automatically:

• Your IP address (internet connection identifier)
• Your device and browser type
• Pages you visit on our site
• Actions you take (e.g., adding a ticket to your cart, confirming a vote)

c) Why do we collect this data?

• To process your orders and send your tickets
• To allow you to vote securely
• To send you important updates about your event or vote
• To improve our website and fix technical issues
• To comply with legal obligations (e.g., accounting, fraud prevention)

3. When and How We Collect Your Data

We collect your information when:

• You create a GoPass account (Organizer, Hostess...)
• You buy a ticket
• You participate in an online vote
• You contact us (by email, chat, or phone)
• You browse our site (via cookies or similar technologies)

4. How We Use Your Data

We use your personal information to:

• Provide the service you requested (send your ticket, confirm your vote)
• Send important notifications (event reminders, program changes, vote results)
• Personalize your experience (showing events near you)
• Keep the site secure and prevent fraud
• Improve our services through anonymized statistics

5. Who We Share Your Data With

We never sell your personal information. We may share it only with:

• Event or vote organizers you are participating with (only the necessary details, such as your name and ticket)
• Trusted service providers (hosting, payment, email delivery) working under our instructions
• Legal authorities, if required by law (e.g., court order)

6. How Long We Keep Your Data

We keep your data only as long as necessary:

• Ticket-related data: up to 3 years after the event (for accounting and customer support)
• Voting-related data: as long as needed for verification and legal archiving
• Technical data (logs, cookies): usually less than 13 months

7. Your Rights

Under the GDPR, you have the right to:

• Know what data we hold about you
• Request a copy of your data
• Correct your information if inaccurate
• Request deletion of your data (unless we are legally required to keep it)
• Object to certain uses of your data (e.g., marketing)
• Transfer your data to another service (portability)

To exercise your rights, contact us at support@gopasseventsmanagements.com .

8. Cookies and Similar Technologies

We use cookies to:

• Make our site work properly (login, cart, payment)
• Understand how you use our site (anonymous statistics)
• Improve your experience (remembering your preferences)

You can block or delete cookies at any time from your browser settings.

9. Security

We protect your data using:

• Secure HTTPS connections
• Protected and monitored servers
• Anti-fraud systems
• Restricted access to personal information

10. International Data Transfers

GoPass Events Management is based in Togo. This means that if you are located in the European Union or in another country with specific data protection laws, your information will be transferred to Togo for processing. We take steps to ensure that your data is protected during this transfer, including:

• Using secure servers and encrypted connections
• Applying internal policies that respect the principles of the GDPR
• Working only with trusted service providers who apply strong data protection measures

By using our services, you understand and agree that your personal data may be processed in Togo, where data protection laws may be different from those in your country.

11. Third-Party Websites

Our site may contain links to other websites. We are not responsible for their privacy practices. We recommend you read their privacy policies before sharing personal information.

12. Changes to This Policy

We may update this policy at any time. If changes are significant, we will notify you by email or through a notice on our website.

💡 In short: We collect only the information we need, we protect it, we never sell it, and you stay in control.